A smart ticketing system to manage client issues, assign tasks, and track resolution status in real time.

Support Ticketing Software Features

• Create & Manage Support Tickets
• Auto Ticket Number Generation
• Client Login / Customer Portal
• Category & Priority Setting (Low / Medium / High)
• Assign Ticket to Staff / Engineer
• Ticket Status Tracking (Open / In Progress / Resolved / Closed)
• Internal Notes for Team
• Email Notifications (Client + Admin)
• SLA / Due Date Tracking
• Ticket History & Activity Logs
• Search & Filter Tickets
• Reports & Analytics (Daily / Monthly tickets)
• Attachment Support (Screenshots, documents)
• Role Based Access (Admin / Staff / Client)
• Export Reports (Excel / PDF)